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Conflict Handling

Duration: 1 day


Without well-developed communication, success in relationships is impossible. Poor communication leads to conflict de-motivation, staff resignations, bad morale and loss of productivity.  Conflict also happens due to a lack of an understanding of people behaviour.

Delegates will learn:

• To deal assertively with difficult people
• To communicate clearly and concisely
• To identify barriers to communication
• To use effective listening skills
• To apply non-verbal skills
• To communicate effectively with different people
• To devise and apply strategies to establish productive relationships with colleagues and managers
• The main sources of conflict
• Appropriate conflict management techniques
• How to implement a strategy to resolve conflict
• The attributes of a good conflict manager
• To confront conflict situations assertively
• To deal effectively with personality clashes
• To act as a mediator
• To deal with conflict situations as they arise in order to prevent the conflict from escalating
• To influence and persuade
• To give and receive feedback effectively


Tel: 011 609 1264
Fax: 011 452 0138
Send us an e-mail
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