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Tomorrow, I was your Customer

Johannesburg 13 May 2014

Are your customers pulling their hair out or are they giving you an enthusiastic thumbs-up while they and their friends are beating a path to your door?
Giving great Customer Service is not difficult and Great Customer Service does not depend on how much you discount your product or how many giveaways you have.

Customer Service is about creating a perception with people. A perception that causes YOUR business to pop up FIRST in their minds when they need a particular product or service. This will only happen if customers feel cared for every time that they interact with your business. Even when you mess up.
This popular one-day workshop is for everyone who has any contact with customers and will help them understand how they contribute to the perception others may have of your business.

Attendees will learn:

  • Customer Service is all about perceptions
  • How to make your customer feel valued regardless of the circumstances
  • Understanding value and what it means to a customer
  • How people interaction impacts on the profitability of your company
  • How to develop instant rapport with customers
  • How to deal with a dissatisfied or unreasonable customer
  • How to listen so that you really understand
  • How to delight your customers so they want to come back for more
  • What turns customers on or off
  • How to "Fail Forward"
  • How to assess the quality of your own customer service
  • YOU are actually important to your customer

What our clients say:

Excellent informative course

BEST COURSE I HAVE EVER BEEN ON! – Melissa

Date: Johannesburg 13 May - Woodmead, Jhb 09h00 to 16h30

Venue in Woodmead to be advised

Cost: R2450.00 pp excluding VAT, including teas, notes and lunch.

A certificate of attendance will be handed to attendees at the event. Please ensure correct spelling of names when making your booking.

Registration Details:

(No admittance without prior registration and payment.)

To register, please phone Hilda on 011 609-1264
The information we need is your name, company name and postal address, VAT number, contact details and delegate names.

 
 
Tel: 011 609 1264
Fax: 011 452 0138
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