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Secretarial Excellence

Johannesburg 17 & 18 February 2014

Professional and competent personal assistants or secretaries are sought after and well compensated in today’s business. If you are in this field or are preparing to enter it, this workshop is for you.

Nowadays secretaries and PA’s seldom work for only one boss and often end up feeling like a puppet on a string.

In this workshop we want to give you some tips and tools on how to become the “puppet master”. The successful secretary knows how to gently pull the strings that matter. The better you become at this, the bigger your contribution to the overall performance of the business – and to your own happiness.

You will become a bit like the glue that holds things together.

You will learn to:

  • Understand the role of the Personal Assistant and Secretary in the workplace today
  • Project a professional business image through professional grooming, handling telephone calls effectively and promoting the vision of the company
  • Use appropriate spoken and written Business English
  • Effective, professional Diary Management
  • Professional telephone skills
  • Report writing
  • Be proactive and take responsibility
  • Deal with more than one boss
  • Spend time effectively by developing planning skills
  • Manage your projects effectively
  • Understand the power of non-verbal communication
  • Develop listening skills
  • Communicate clearly and assertively
  • Become assertive without becoming offensive
  • Win cooperation through persuasion techniques
  • Motivate yourself and others
  • Build self-esteem
  • Contribute significantly to the management team
  • Move towards achieving your goals
  • Reduce stress

Dates:
 
Johannesburg 17 & 18 February 2014 - 08h30 to 16h30
Woodmead, Johannesburg - address to be advised on confirmation

Cost: R4300.00 pp excluding VAT, including notes, a certificate of attendance, teas and lunch.

A certificate of attendance will be handed to attendees at the event. Please ensure correct spelling of names when making your booking.

Registration Details:

(No admittance without prior registration and payment.)

To register, please phone Hilda on 011 609-1264
The information we need is your name, company name and postal address, VAT number, contact details and delegate names.

 

 
 
Tel: 011 609 1264
Fax: 011 452 0138
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