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Conflict Management

No public course scheduled at present.  Please contact us for an in-house option.

This workshop will teach you how to use conflict to gain a better understanding of those that you are in conflict with, and to improve the relationship with them, thereby minimising the opportunities for further conflict.

Conflict is an inevitable part of life. Poorly managed, however, conflict can lead to de-motivation, staff resignations, bad morale and loss of productivity.

You will learn:

  • The main sources of conflict
  • Appropriate conflict management techniques
  • How to implement a strategy to resolve conflict
  • The attributes of a good conflict manager
  • To confront conflict situations assertively
  • To deal with difficult people
  • To deal effectively with personality clashes
  • To act as a mediator
  • To deal with conflict situations as they arise in order to prevent the conflict from escalating
  • To influence and persuade
  • To give and receive feedback effectively
  • To recognise the importance of understanding cultural differences and working successfully in a global environment

Cost: R2450.00 excluding VAT, Including teas, lunch and training material.

A certificate of attendance will be handed to attendees at the event. Please ensure correct spelling of names when making your booking.

Registration Details:

(No admittance without prior registration and payment.)

To register, please phone Hilda on 011 609-1264 
The information we need is your name, company name and postal address, VAT number, contact details and delegate names.

 
 
Tel: 011 609 1264
Fax: 011 452 0138
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