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Assertive Interpersonal Skills

No public course scheduled at present.  Contact us if you are interested in this course.

Too often assertiveness is confused with aggression. Aggression is an extremely unattractive quality whereas assertiveness draws people and causes them to want to co-operate with you.

Enjoying successful and happy relationships is one of the major challenges that we face in our professional and personal lives.

Attendees will learn:

  • Say "No" and meaning it, without feeling guilty
  • To handle conflict in a way that results in a mutually acceptable resolution
  • To command the respect and cooperation of others
  • To evaluate your interpersonal style in terms of Assertiveness
  • An insight into your own and others' behaviour styles
  • An effective way of resolving conflict in 4 simple steps
  • The art of giving and receiving criticism
  • To handle complaints in a caring but unemotional way
  • How to handle different behavioural styles
  • How to deal with difficult people
  • How to project yourself assertively physically and vocally


To distinguish between submissive, aggressive and assertive behaviour; to demonstrate the non-verbal aspects of these behavioural styles; to identify individual assertiveness levels; to communicate wants, needs, dislikes and feelings in a clear, direct manner, without threatening and attacking others; to identify and apply techniques to enhance self-esteem; to handle conflict and criticism effectively; to improve relationships with other people through reducing aggressive and inappropriate behaviour.

Who should attend?

  • Anyone who finds it difficult to say "No' and put his/her view across firmly but respectfully
  • People who tend to be either non-assertive or aggressive would benefit most from this training.
Tel: 011 609 1264
Fax: 011 452 0138
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